MATCH WITH A THERAPIST WHO best SUITs YOUR NEEDS

Our Client Concierge team carefully considers several key factors, including your presenting concerns, preference for how you’d like to meet (in-person, virtual, or hybrid), your budget, scheduling preferences, as well as any preferences you may have for therapist identity, personality, approach, and specialties. This thoughtful process typically allows us to recommend at least two to three therapists who align with your needs and preferences. Our wish is to increase the likelihood that you find a therapist that you resonate with and feel confident working with.

While it may not always be possible to meet every specific request, we do everything we can to provide personalized matches that meet most of your criteria. This gives you the opportunity to decide if you’d like to connect with the therapist and decide your next steps.  If we’re unable to make a connection within our group, we go the extra mile to ensure you’re not left without support. We’ll connect you with trusted professionals in our wider network or suggest reputable platforms where you can find the care you need.  Our personalized approach ensures you have options, no matter what.

We use HIPAA-compliant and secure systems and processes to ensure your privacy. Our entire operation, from intake to matching, is designed to maintain the highest level of confidentiality and security.

Our matching is conducted by expertly trained concierge healthcare professionals with extensive experience in customer service and client care. They are trained and certified in HIPAA compliance, operate under our healthcare lawyer-approved business associate agreements, and communicate only through HIPAA-compliant channels. All processes are reviewed by healthcare lawyers in the state of New York to ensure compliance.

Our team checks for new matching requests each day. We aim to provide recommendations within 4-5 business days, but please allow up to a week for us to get back to you.

Our matching service includes both Clarity Therapy NYC providers and other associate and partner providers based on what is best for the client. We know all of the providers in our network as part of our vetting process. We focus on factors like availability, financial fit, personality fit, and demographic fit. Ultimately, the best fit is determined through a complimentary 30-minute consultation with the providers.

You can always request additional therapist matches. We’ll ask that you share more information so that we can provide you with more targeted referrals. We will do our best to accommodate your needs and find better fits for you.

Our matching service stands out because our team is small and focused on quality, not quantity. Unlike other matching programs that operate on a pay-for-play basis, our members apply and go through an extensive interview and vetting process. Our associates are also invited to use our physical offices, attend community education sessions, and agree to follow best practice guidelines. This ensures a high standard of care and a concierge-level experience. Think of it as a members-only model, providing personalized and exclusive service, unlike the subscription-based approach used by other practices and platforms.

All providers are either associate therapists of Dr. Logan Jones at Clarity Therapy NYC or within our referral network, which may include providers in our Clarity Health and Wellness consortium or vetted professionals outside New York City. We know all our providers personally to ensure quality care.

We strive to provide financial fit. Many of our associates offer reduced fees or pro bono services. Financial fit conversations are to be had directly with the provider. If we can’t meet your financial needs, we’ll do our best to direct you to other feasible options.

All of our matching referrals are complimentary and free of charge. We do this so that there’s no financial burden on you, making accessible care the norm. Finding the right therapist is difficult, so we wanted to make it as easy as possible.

Our matching process is based on a detailed questionnaire designed by therapists. This ensures a deep understanding of your needs and preferences. The process is handled by experienced professionals who carefully review each case to provide the most suitable recommendations.

The therapists in our network are licensed and in good standing. In some cases, therapists are pre-licensed and under supervision, often able to offer a reduced rate to ensure financial fit while providing a high-quality experience.

Our questionnaire asks for your preferences, including how you’d like to be contacted. While many people prefer to contact the therapist on their own terms, some find it helpful for the therapist to reach out to them. You can indicate whether you’d like to be contacted by phone, email, or if you’d prefer to reach out to your therapist yourself. To make it simple, we include a scheduling link where you can easily book a consult online with a therapist.

Sometimes our therapists have more availability than is listed, so it’s best to reach out to them and ask if there are other times available. Provide a few options that work for you. Our therapists do their best to keep their schedules up to date, but given their varied professional lives, it’s always a good idea to check directly for the most current availability.

A consultation is not a therapy session — it’s a brief meeting to help you decide if a therapist is the right fit for your ongoing care. Each therapist has their unique style, but generally, it’s a short, mutual interview. The therapist will want to understand your concerns and background, and you’ll have the opportunity to ask about their experience and approach. It’s perfectly normal if the first therapist you meet isn’t a match. Take note of what you liked or didn’t like to guide your future choices.

Finding the right therapist is crucial for effective therapy. It’s about understanding behaviors, emotions, and thought patterns to help you achieve your life goals. Therapists vary in their approaches: some prefer an unstructured style, letting you explore your thoughts and emotions freely (like in psychodynamic therapy), while others are more goal-oriented, focusing on specific issues and often assigning homework (such as in cognitive behavioral therapy). Some therapists blend these methods to suit individual needs.

Your comfort with learning and communicating will determine which approach works best for you. Consultations are an excellent opportunity to explore these options and find the best fit.

Unlike ZocDoc, which charges a marketing fee to therapists, our service is entirely free for both clients and providers. Our network is by invitation only, ensuring a high standard of care, while ZocDoc allows anyone to join and be listed. ZocDoc operates as a marketing platform boasting the largest directory of in-person and video providers in the nation. In contrast, our approach is much more boutique, focusing on quality over quantity. Additionally, we are privately owned by Dr. Logan Jones and not influenced by venture capitalists or public trading.

BetterHelp has over 35,000 licensed therapists, while our network is much more selective, with fewer than 40 providers. Unlike BetterHelp, we are not owned by venture capitalists, ensuring that our focus remains on quality and personalized care. All of our therapists are carefully vetted, and they know each other, enabling us to provide truly customized referrals.

Similar to Alma, we have independently practicing mental health providers who set their own rates and make their own decisions. However, our network is a boutique collection or consortium of boutique practices, offering a more personalized and exclusive experience. Additionally, our providers are out-of-network, ensuring a high level of individualized care.

You can also use our filtration tools to browse therapist profiles based on what matters most to you. Once you’ve found a great match, arrange a free consultation directly from their profile page.